Frequently Asked Questions
Everything you need to know about shopping with Arsenikbutik
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $75, while a flat rate of $5.99 applies to smaller orders.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery. Please ensure the original packaging is intact to receive a full refund to your original payment method.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Currently, Arsenikbutik ships to customers within the United States and Canada. We are working on expanding our logistics to support international shipping soon.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.